GENERAL TERMS & CONDITIONS (GTC)
JANUARY 14, 2026 · SALE OF MERCHANDISE
(T-SHIRTS) VIA WEBSITE
1. Seller identification
Seller: BoldHuman s. r. o.
Registered office: Štúrova 128/17, 05801 Poprad, Slovak Republic
Company ID (IČO): 54297346
Tax ID (DIČ): 2121624516
VAT ID: SK2121624516
Registered in: Commercial Register of the District Court Prešov, Section Sro, Insert No. 43315/P
Contact e-mail: info@boldhuman.studio
(Hereinafter the “Seller”)
These General Terms & Conditions (“GTC”) govern the sale of physical merchandise (currently: t-shirts) via the Seller’s website (the “Website”) to customers within the European Union.
2. Definitions
Consumer: a natural person acting outside the scope of their business, profession or trade.
Business Customer: a person (natural or legal) acting within their business, profession or trade, including VAT-registered customers.
Goods: physical merchandise offered on the Website (t-shirts).
Order: a customer’s purchase request submitted via the Stripe payment link flow.
3. Scope and acceptance
By placing an Order, the Customer confirms that they have read and accept these GTC. The Seller may update these GTC; the version effective at the time of the Order applies.
4. Products and information
4.1. The Seller sells physical t-shirts only. Goods are not personalized.
4.2. Product descriptions, photos, and size charts are provided to help Customers make an informed purchase. Minor differences in color (due to display settings) or minor measurement deviations may occur.
5. Prices, VAT, currency
5.1. All prices are shown in EUR (€) and are final prices including Slovak VAT, unless explicitly stated otherwise.
5.2. Shipping cost is a flat fee of €5 (unless the Website explicitly states a different fee for a specific campaign/period).
5.3. The Seller does not provide discount codes at this time.
Important for Business Customers (B2B): 5.4. The checkout price includes VAT. If a Business Customer requires an intra-EU reverse-charge invoice, they must contact the Seller before purchase at info@boldhuman.studio. Purchases completed via the standard checkout are treated as VAT-included purchases.
6. Ordering process and contract formation
6.1. The Customer places an Order by completing payment via Stripe Payment Links.
6.2. A purchase contract is concluded when the Seller confirms the successful payment and acceptance of the Order (typically by an automated confirmation e-mail/receipt and/or the Seller’s processing of the Order).
6.3. The Seller may refuse or cancel an Order in exceptional cases (e.g., stock errors, suspected fraud). If payment was received, the Seller will refund it without undue delay.
7. Payment
7.1. Payments are processed via Stripe. Available methods may include card, Apple Pay, and Google Pay, depending on the Customer’s device and Stripe availability.
7.2. The Seller does not store full payment card details; payment processing is handled by Stripe under its own security standards and terms.
8. Delivery, shipping method, and transfer of risk
8.1. The Seller delivers within the European Union only. Delivery outside the EU is not offered.
8.2. Shipping is carried out via Packeta (pickup point / Z-BOX / delivery to address), depending on options available for the destination.
8.3. Delivery time depends primarily on Packeta and the destination. The Seller will dispatch without undue delay after receiving payment, subject to stock availability.
8.4. The risk of damage to or loss of the Goods passes to the Customer upon receipt of the Goods by the Customer (or a person designated by the Customer).
8.5. The Customer should inspect the package upon receipt. If the package is visibly damaged, the Customer should document it (photos) and contact the Seller promptly.
9. Invoice / proof of purchase
9.1. The Seller issues an invoice upon request. Requests should be sent to info@boldhuman.studio, ideally immediately after purchase, including the order/payment identification and billing details.
9.2. Regardless of whether an invoice is requested, the Customer will receive a payment confirmation/receipt from Stripe.
10. Consumer right of withdrawal (returns) — 14 days
This section applies only to Consumers.
10.1. The Consumer has the right to withdraw from the contract without giving any reason within 14 days from the day the Consumer (or a third party designated by the Consumer, other than the carrier) receives the Goods.
10.2. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw by a clear statement (e.g., e-mail) sent to info@boldhuman.studio within the 14-day period.
10.3. The Consumer must send back (or hand over) the Goods no later than 14 days from the day the withdrawal notice was sent.
Return address: BoldHuman s. r. o., Ludvika Svobodu 2674/1, 05801 Poprad, Slovak Republic.
10.4. Return shipping cost is borne by the Consumer (unless the Seller expressly agrees otherwise in writing).
10.5. The Seller will refund all payments received from the Consumer for the Goods, including the standard outbound delivery cost (if applicable under mandatory law), within 14 days from receiving the withdrawal notice. The Seller may withhold the refund until the Goods are received back or the Consumer provides proof of dispatch, whichever occurs first.
10.6. The refund will be made using the same payment method used for the original transaction, unless agreed otherwise.
10.7. The Consumer is liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods (e.g., wearing the t-shirt in a way that goes beyond basic try-on, removing tags, staining, washing, etc.).
11. Defects, complaints, and legal warranty
11.1. The Seller is responsible for ensuring that the Goods conform to the contract and are free from defects upon delivery.
11.2. Consumers have statutory rights regarding defective goods. As a general rule, the legal warranty period for consumer goods is 24 months from receipt (subject to mandatory legal exceptions).
11.3. The Customer should notify the Seller of a defect without undue delay after discovering it and provide sufficient information for assessment (description, photos, order identification).
11.4. Complaints should be submitted by e-mail to info@boldhuman.studio. The Seller will provide instructions for returning the Goods if needed.
Complaints address: BoldHuman s. r. o., Ludvika Svobodu 2674/1, 05801 Poprad, Slovak Republic.
11.5. The Seller will handle complaints in accordance with applicable Slovak consumer law. If liability is rejected, the Seller will provide the reasons in writing where required by law.
12. Alternative dispute resolution (ADR) for Consumers
12.1. A Consumer may use alternative dispute resolution mechanisms under Slovak law. The relevant ADR entity in Slovakia is typically the Slovak Trade Inspection (SOI) (or another competent ADR body depending on the case).
12.2. The parties are encouraged to resolve disputes amicably first by contacting the Seller at info@boldhuman.studio.
13. Liability limitations
13.1. Nothing in these GTC limits or excludes liability where such limitation or exclusion is prohibited by mandatory law (especially consumer protection rules).
13.2. For Business Customers, the Seller’s liability may be limited to the maximum extent permitted by applicable law.
14. Personal data and cookies
14.1. Personal data is processed in accordance with the Seller’s Privacy Policy published on the Website.
14.2. Cookies are used according to the Cookie Policy published on the Website.
15. Governing law and jurisdiction
15.1. These GTC and the purchase contract are governed by the laws of the Slovak Republic.
15.2. If the Customer is a Consumer in another EU Member State, mandatory consumer protection provisions of that Member State may also apply where relevant.
15. Governing law and jurisdiction
15.1. These GTC and the purchase contract are governed by the laws of the Slovak Republic.
15.2. If the Customer is a Consumer in another EU Member State, mandatory consumer protection provisions of that Member State may also apply where relevant.
16. Final provisions
16.1. If any provision of these GTC is held invalid or unenforceable, the remaining provisions remain in force.
16.2. These GTC are drafted in English. The Seller may also publish a Slovak version; in case of inconsistencies, the Seller may specify which version prevails.
16.3. Effective date: 1. 1. 2026
Boldhuman s. r. o.
Štúrova 128/17
05801 PopraD
ID:54297346
tax ID: 2121624516
VAt ID: SK2121624516
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complaints policy
Privacy Policy
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